To answer this question from the reading, we need to give the people we teach, coach, lead, and/or conduct a voice. Good leaders are good listeners who are not afraid to admit when they are at fault. When followers see that their leader is not too proud to admit when they are wrong, they see the humility of that leader. A humble leader is not always directing his or her subordinates. He or she must also be a good listener and give their followers a chance to express what they observe through their eyes. Keeping an open mind is what keeps a good leader from being clouded by the things they experience and perceive. Also, good leaders let someone else shine a different light on the same situation.
Everyone has a need to feel validated and valued whether they speak up about it or not. It is easy for the "big wigs" to look down on those they supervise which causes undesired tension. This tension can be alleviated if we get rid of the big I, little u syndrome.
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